TMD: Take time to smell the roses

TMD: Take time to smell the roses

Two Minute Drill: Take time to smell the roses

This week Dr. Jay is coming to you from Virginia Beach for the Two Minute Drill. His good friend Brad Cost is playing cameraman as they were attending the UVCA convention. In this week’s TMD we are talking about beauty and the need to celebrate achieving your goals.

 

Take time to celebrate

Look at this beautiful beach and beautiful ocean, at this amazing setting in Virginia Beach at the UVCA convention.

What Dr. Jay is trying to convey to you in today’s Two Minute Drill, is when things are beautiful, when you are doing great things, when you are achieving your goals, take time to celebrate.

One of the most intelligent brightest behavioral scientists, BJ Fogg, talks about the importance of celebrating victories and building great habits. So, every time you build a habit in your practice or your life, celebrate the fact that you have achieved the goal.

Take the time to smell the roses people!

Celebrate the victories and you will not only be happier, but you will build in even more great habits that achieve even greater levels of success.

That’s this week’s TMD. Head over to our Facebook page and let us know what you are celebrating this week.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

TMD: Hut Hut!

TMD: Hut Hut!

Two Minute Drill: Hut Hut!

It’s completely appropriate that Dr. Jay is wearing this helmet in today’s Two Minute Drill. This is John Riggins’ helmet, Super Bowl MVP. He was a gamer in the fourth quarter. Watch this week’s TMD as it is all about the fourth quarter and how you can make in-game adjustments to make sure you finish the year strong.

 

Are you winning the game?

Whether the team was winning or losing John Riggins was running over people. He was scoring touchdowns, he was making first downs, he was doing whatever it took to win the game.

So, we ask you where do you stand at the beginning of the fourth quarter? Are you winning the game? And if you are, are you identifying and understanding the inputs that got you there and then finding ways to continuously improve on those inputs so you can finish the year even stronger?

If you are not winning the game, if you are not having the year you hoped you would have, well guess what? You get to rethink your strategies, you get to rebuild your tactics, and you get to restart your action plan so you can finish the year stronger. Just because we didn’t have the best first quarter, second quarter, or third quarter doesn’t mean we don’t make in-game adjustments so that we can finish the game strong.

So, we want you to think about the inputs that got you to your successes. We want you to think about what you need to start doing, stop doing, change what you are doing, or do something even better to get you to that winning score by the end of the year.

That’s this week’s TMD, hut-hut! Head over to our Facebook page and let us know what adjustments you are making to finish the year strong.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

TMD: Bad Behavior

TMD: Bad Behavior

Two Minute Drill: Bad Behavior

Today’s topic of conversation is about bad behavior. Dr. Jay is a HUGE Ohio State University fan and so this weekend’s football game is the inspiration for this week’s Two Minute Drill. Make sure you listen until the very end as Dr. Jay also included a little bonus about his trip to Sicily at the request of a few friends.

 

People forgive, but don’t forget

Dr. Jay has had a few moments of bad behavior in his life, mostly in college but maybe a little bit in his later adulthood. No one is perfect, however, Saturday’s incident at the Ohio State football game is the inspiration for this week’s Two Minute Drill.

On Saturday K’Vaughan Pope, a senior linebacker for Ohio State decided he was going to quit the team, throw his equipment (his gloves specifically) into the stands, and then send out two tweets to the universe. One was “F*CK Ohio State” and the second one was “good luck to my teammates”. Now, he has subsequently apologized, and he also said in his apology that he was going to be working on his mental health and we appreciate that. We don’t know what he was going through or what his experience has been like at Ohio State. What we do believe is that people will often forgive but they rarely forget. So, his ability to go into the transfer portal and find another team or another coach that sees this behavior and says, “I don’t know if I want that on my team” could be a problem for him.

So, when we think about this in terms of our leadership skills, capabilities, or even our leadership faux pas, when run into a situation that makes our heads want to spin like the exorcist there are a couple of things we can do to prevent us from having bad behavior that people will often forgive but rarely forget.

Take a deep breath, walk away from the situation. Go into your car and close the doors and windows and scream as loud you need to (we’ve done that several times) but do something that doesn’t create a bad behavior memory. It will save you a lot of humiliation and a lot of apologies and a lot of regret in the future.

That’s today’s topic for the Two Minute Drill. Let’s minimize the bad behavior so we don’t have to worry about the apology, the forgiveness, and people not forgetting.

BONUS SECTION

This is a special bonus section. A request from Dr. Jay’s very close friend who wanted him to comment on his time in Sicily. “It was a great experience, beautiful country, food was incredible, wine was fantastic, views were amazing, and it was not that expensive. One thing that I will share with you if you are going to go, try and check out the north coast, the east coast, and the southwest coast. Just see the whole island because it is truly a beautiful place. Of all the places we went to, Ortigia was my favorite. We stayed in a gorgeous hotel, had a great room, great views, and just enjoyed ourselves. If anyone is interested in going to Sicily, reach out to me. I’d be happy to share all the places we went to with you, so you can enjoy them too.”

Head over to our Facebook page and let us know what you thought of this week’s Two Minute Drill

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

Leadership Secrets For Success Masterclass: Productivity Hacks

Leadership Secrets For Success Masterclass: Productivity Hacks

Game Clock Management – Productivity Hacks

 

Dr. Jay is sharing his experience in how to get a lot of work done. People ask him, “how do you get so much done”, so we thought this would be a good webinar topic. We could all learn more about how to be more productive. In this Leadership Masterclass, Dr. Jay Greenstein talks about productivity hacks, including planning, productivity at scale, keys to outsourcing, and key drivers of results.

 

Watch our previous masterclass on creating success in 2021 here.

 

In this Masterclass on Productivity Hacks, you will learn about:

1:06 – Agenda

1:19 – Planning: calendar and to do’s

9:40 – Individual vs. Leverage Contributors: productivity at scals

14:42 – Keys to outsourcing

22:47 – Key drivers of results

45:15 – Summary

47:02 – Special offer

Your questions and feedback are always welcome and appreciated! Connect with us on Instagram or email us at CustomerSupport@Kaizenovate.com

TMD: Tracking Patient Goals

TMD: Tracking Patient Goals

Two Minute Drill: Tracking Patient Goals

This week Dr. Jay is traveling again, bringing you the Tuesday Two Minute Drill from Detroit, Michigan. In today’s TMD he is completing the circle on the discussion of self-discharges.

 

Patient goals

Today we are completing the circle on the discussion of self-discharges. We talked about the importance of tracking the ratio of self to doctor discharges. Then we talked about the importance of tracking the reasons why your patients self discharge from care. Now Dr. Jay is talking about how to move the needle to reduce the number of self discharges in your practice.

There are three steps to reduce the number of self discharges in your practice:

    1. Make sure that somewhere on your intake paperwork or patient portal you have a spot for your patients to report what their goals of care are.
    2. When you do your report of findings discuss their specific goals with them and make sure you share the vision-making with them. Also, at this time make sure you employ shared decision-making. This means when you tell them this is the treatment plan, this is the treatment we are going to employ, this is the frequency and duration of your care based on the evidence and my clinical experience, make sure they say yes I understand, yes I agree, yes this is going to help me achieve my goals.
    3. When patients are coming in for regular visits and re-exam make sure you discuss what they believe their progress is toward their goals are. It’s not enough to just ask what is your pain level from 0-10. That’s not enough. You want to make sure you are also tracking their perceived progress toward their goal. So if they want to run a marathon, are they able to run a certain distance now that you’ve delivered a certain amount of care.

Tracking those goals that are important to your patient is critically important to reducing self-discharges. Employ these tactics to make sure your patients complete their care and get the best possible long-term outcome.

Head over to our Facebook page and let us know if you track this information already or how you are going to start tracking your patient’s goals.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

TMD: It’s about the patient

TMD: It’s about the patient

Two Minute Drill: It’s about the patient

Dr. Jay in Ortigia, Italy for this week’s Tuesday Two Minute Drill. He is continuing the conversation on metrics that matter. This week he is adding one more thing you should be tracking on your weekly spreadsheet.

 

Metrics that matter

This week Dr. Jay is continuing the conversation around metrics that matter. Last week he talked about the importance of tracking self vs doctor discharge patients.

Self-discharges are critically important to track for a variety of reasons. There is certainly a business use case, but it is really about the patients at the end of the day. It’s about making sure we can reduce this self-discharge number as much as possible because we know one of the most common reasons patients discharge is because they feel better.

We also know from the scientific literature that the most accurate predictor of any future injury is a past injury. Many times this is because patients stop treating a problem when the symptoms go away.

Having a baseline number to know where you stand with the patients that are not completing their care is an important first step. We talked last week about running a report and tracking these numbers at the end of the week in an excel spreadsheet but the next thing we want you to do is to start adding in the reasons WHY patients are self-discharging.

We know from our own data it could be a wide variety of reasons:

  1. They feel better
  2. They don’t feel better/you didn’t get a good clinical outcome with them
  3. Insurance reasons

These are common reasons why patients may self-discharge but you have got to track this information to know about your own patients. So, don’t just create the spreadsheet that identifies if they are doctor or self-discharge but make sure you design the spreadsheet so you know exactly the reasons why.

At the next Two Minute Drill, Dr. Jay is going to talk about what to do for these different categories of reasons of self-discharge so you can attack the issues, get a better result, and get a better clinical outcome for these patients that are self-discharging too soon.

Head over to our Facebook page and let us know if you started tracking your self discharges after last week’s TMD.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

TMD: Sicilian Vibes

TMD: Sicilian Vibes

Two Minute Drill: Sicilian Vibes

 

It’s a new week and a new location for Dr. Jay. This week Dr. Jay is in Sicily for his Tuesday Two Minute Drill talking all about metrics that actually matter. Listen to find out what one metric isn’t being tracked nearly enough.

 

Metrics that matter

Today we are talking about metrics that matter. When Dr. Jay is speaking across the country or having conversations with other chiropractors, there is one metric that isn’t being tracked nearly enough. It’s the self-discharge to doctor discharge ratio.

People know their metrics like MVA and other metrics like billings, collections, and new patients but if you are not tracking the percentage of patients who self-discharge versus those who doctor discharge you are missing out on a huge opportunity.

Why?

First, you are missing an opportunity to improve the doctor discharge number and reduce the self-discharge number because self-discharge patients typically are not adherent patients and therefore may not have the best outcomes.

Secondarily there is a business use case for checking this. When you know where you stand with doctor vs self-discharges you can then take steps to improve.

So first thing we want you to do if you are not tracking this metric, at the end of each week run a list of your patients who are no longer in the practice and identify them as either self or doctor discharge and do this for the next 90 days. If you have an EHR system that tracks it for you and the reason why then great. Track it, run the reports, and check them so you know where you stand.

In next week’s Two Minute Drill, we are going to talk about how to move the needle and improve it.

Head over to our Facebook page and let us know if you track this important metric.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

TMD: Guest Appearance

TMD: Guest Appearance

Two Minute Drill: Guest Appearance

 

This week Dr. Jay is in Florida for The National FCA conference and is joined by his good friend Aaron Reynolds. In this week’s TMD, he is sharing four words he used when recovering from a recent injury and that you can use when trying to change something you are doing in your business or in your life.

 

When life gives you lemons

Aaron has a really important story to tell about a recent injury and how when life throws us lemons we make lemonade.

“Jay asked me to share about these last couple years where I had this crazy accident where out of nowhere both my legs blew up, but we’ll talk about that another day. What I really want to talk about is what got me through that recovery. There are 4 words. Patience, Disciple, Grace, and Acceptance. If you are trying to change what you are doing in your business or in your life, you need to be intentional about trying to get those results. Those 4 words were in my mantra. They were things I talked about and looked at every single day”

It’s amazing how Aaron has recovered and he has even transformed himself. When the injury happened he was 301 pounds and is now down to 230 pounds. The reality was he knew he had to make an intentional change to improve his life if he was going to live a good life.

Those are the same attributes that you use in your personal life and your business life.

Learn from this guy, he knows what he is talking about. It’s all about your mindset.

Head over to our Facebook page and let us know what four words are part of your mantra.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com

TMD: I got called out

TMD: I got called out

Two Minute Drill: I got called out

 

Well, Dr. Jay got called out by one of his best friends after last week’s TMD. Make sure you listen to this week’s video to hear why.

 

Setting clear expectations

Setting clear expectations and working with your team to meet and or exceed those expectations is the theme of this week’s Two Minute Drill.

Last week Dr. Jay was called out by one of his very best friends because his two-minute drills were going over two minutes. While he and his friend had good banter back and forth, at the end of the day he was right. Dr. Jay was setting an expectation and then not delivering.

It got Dr. Jay thinking a lot about how he sets expectations with his team and all the coaching he has received to help set clear expectations and then work with the team to meet or exceed those expectations. So, here are three steps that we think you will find helpful.

    • Step 1 – Make sure the expectations you are setting are clear in your mind and you know exactly what you are trying to achieve.
    • Step 2 – Communicate very clearly about that expectation but also discuss with your team the resources that may be required in order to achieve that expectation.
    • Step 3 – Lastly, make sure you gain verbal or written commitment from your team, maybe even in the context of setting a goal. Either way, gain commitment from them so that everyone agrees at the end of the discussion we are all on the same page, we are all rowing the boat in the same direction, and we are all aligned in either meeting or exceeding that expectation.

In summary, be clear with yourself, communicate clearly and understand the resources required, and lastly gain commitment from your team so you can either meet or exceed the expectation that has been set.

Hopefully Dr. Jay has met your expectation for this week’s TMD. Head over to our Facebook page and let us know what you are going to do this week to set clear expectations for your team.

 

Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at CustomerSupport@kaizenovate.com